Customer Service Respresentative

Where: SDA

Date Posted:

Contact: Ayhan Dawood

020 8993 8401

approx £30,000 p.a.

This position is suitable for a graduate with 1-2 years experience in a similar role.

An ability to demonstrate a technical mind will be a big advantage.

JOB PURPOSE:
The primary responsibility of the Customer Service Representative (CSR) is to respond to general questions from external and internal customers regarding service requests and to provide solutions to high level issues.

This job description does not form part of your contract of employment.

SCOPE:
The CSR will be the first level contact for customers requiring technical support of internal products.

The CSR is responsible for answering telephone calls and responding to emails from our clients, entering new and updating existing issues into tracking systems and answering customer product questions utilising knowledge based tools and technical experience. By use of call logging queries and statistics ensure timely responses and SLA compliance.

Provide 1st level of help to customers, and provide solutions to documentation queries, and Tier 1 technical support. Work with engineers to gather and collate information from the customer, to assist in solving more complex technical issues.
Work with customers to provide regular updates and review meetings as required.
Be pro-active in recommending process improvements.

If you are interested in this position please email your CV with a short covering note.