Customer Happiness (Lates)

Where: Y-cam

Date Posted:

Contact: James

We’re a fast growing tech start-up based in Richmond. We’re changing the world with innovative internet cameras that allow people to see their stuff from wherever they are, from desktops, tablets or smartphones. We build our own hardware, we build our own apps, we win awards, and we have plans for world domination.

We build products that help people’s lives and provide peace of mind - so we want our customer services to be doing the same. We want to provide outstanding customer service to our users, and we're looking for our very own angel to do it. Yeah, that's right, an angel, as you need to be to be able to defuse a situation and turn an enemy in to a friend, kill them with kindness, go that extra mile and keep our customers as happy as they can be.

You:

Understand that making a customer happy is crucially important to a businesses success
Understand the need to meet expectations, rise above them, and go that extra mile for customers
Be honest, be able to own up to your mistakes, and never break promises
Understand speed and the importance of it when dealing with customers in this modern world
Look for constant improvement and ways to improve processes

Skills:

Understand people and customers’ needs
Friendly, fair, committed, empathetic, and outgoing
Understanding of platforms like Twitter & Facebook
Excellent verbal & written communication skills in English
Strong attention to detail
The usual office skills

Working hours are pretty flexible, but you need to be able to work late (until midnight) to cover our customers on the other side of the world at least 3 times per week.

We're ideally looking for someone who has worked in customer services before, but we're willing to work with the right person, whatever their experience, if they have a passion for helping customers and our product.