Job Detail

Customer Relationship Manager

Where: MyBuilder

Date Posted:

Contact: Peter Wellock

£20,000 - £30,000 is an established London startup that matches homeowners with skilled, reliable tradesmen. We're looking for talented individuals to join our expanding customer service team.

What you'll be doing:

The job is challenging, varied and ever-changing. In a typical day you might:

Help a new tradesman who rarely uses the web to create a winning online presence
Discuss ideas for new tools that might help improve customer retention
Come up with new ways of championing our tradesmen using social media
Offer tailored advice to a struggling builder to try and help him secure more work
Turn a disengaged customer around over the phone
Write a newsletter or a new help article for our Advice Centre
Spend a day on the job with one of our customers and blog about it afterwards
Discuss insights gained from customer conversations with the CEO and Product Manager

Who we're looking for:

We want to meet people who can talk with conviction about why great customer service matters and have the experience to back it up.
Someone who can build rapport with people quickly and easily, be able to express genuine empathy, yet know when and how to say no.
Someone who enjoys talking to people over the phone and is very good at it. Your written communication skills must also be impeccable.
Previous experience in a sales or complaint handling role would be beneficial.
Our customers demand the best from us so you must be able to handle challenging service issues with a genuine smile on your face.
We never settle for 'good enough' so you will enjoy participating in regular, lively discussions about 'making it better'.
MyBuilder is a web business so you should have technical aptitude and more than just a passing interest in the internet.
You must be willing to work flexible hours during the week and weekends.

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