Job Detail

API Support Engineer

Where: Getty Images

Date Posted:

Contact: Victoria Barber

£competitive + benefits

The API Support Engineer is responsible for partnering with our sales force to bring in-depth technical knowledge of our API product Getty Connect both internally and externally. The API Support Engineer will leverage their API knowledge and technical sales skills, including the ability to solicit business requirements; configure system solutions, effectively manage projects and clients as required and deliver business value to the sales function responsible for these services.

Your Next Challenge:

• Support pre-sales activity by providing expertise and guidance on potential solutions
• Manage the implementation of Getty Connect, leading client implementation projects from start to finish by: extracting key information to understand client business requirements, workflow, and pain points; set-up plan and manage to it; client user training, and configure products in support of identified goals – managing expectations throughout
• Provide guidance on best practices, by overseeing client projects and recognizing opportunities to introduce additional or special for-fee services increasing revenue and identifying new revenue streams
• Train clients to use the system, ether face-to-face or via WebEx, so that the client is fully comfortable with the functionality and effectiveness of the system, as well as train and communicate new features and product changes

What You'll Need:

• Significant experience in technical sales support / account management role within an Internet Services and/or hosted application environment
• API knowledge and support experience is required
• Excellent computer skills and ability to learn and work with a number of internal systems
• A confident presentation style and experience of training clients on technical solutions